Refund Policy

Overview

Memuron is a usage-based service — you pay for what you store and ingest. This policy explains when we issue refunds and how cancellations work. It supplements our Terms of Service, which govern your use of the service overall.

What's not refundable

In general, fees for Memuron paid plans are non-refundable. This includes:

• Usage you have already consumed — storage, ingestion, and API calls that have been processed.
• Subscription or plan fees for the current billing period once the period has started.
• Partial-month or partial-period usage charges billed in arrears.

We don't offer prorated refunds when you downgrade or cancel mid-cycle, except where required by applicable law.

When we refund

We will issue a refund when:

• We charged you in error — duplicate charges, incorrect amounts, or billing for a plan you didn't authorize.
• A documented outage or service failure on our side prevented you from using paid features for a material portion of your billing period, and we determine a credit or refund is appropriate.
• Applicable consumer protection law in your jurisdiction requires it.

Refund decisions are made case by case. We aim to respond within five business days of receiving a complete request.

Cancellations

You can cancel a paid plan at any time from your account settings or by contacting us. Cancellation takes effect at the end of your current billing period — you keep access until then, and you won't be charged again unless you re-subscribe. Cancelling does not automatically entitle you to a refund for the current period. Your data is handled per our Privacy Policy retention schedule after your account closes.

Free tier

The Memuron free tier is provided at no charge and may change or be discontinued with reasonable notice. No refunds apply to the free tier because there are no fees to refund.

Enterprise plans

Customers on custom or enterprise agreements may have different refund and cancellation terms defined in their signed contract or order form. Where a written agreement conflicts with this policy, the agreement controls.

How to request

To request a refund or dispute a charge, email us with:

• The email address on your Memuron account.
• The invoice or transaction date and amount in question.
• A brief description of why you believe a refund is owed.

Approved refunds are returned to the original payment method. Processing time depends on your bank or card issuer, typically five to ten business days after we issue the refund.